Privacy Policy
Last updated: August 24, 2026
SSENCE is a wellness app that builds short body practices — breathing, grounding, release — based on how you tell us you feel. The SSENCE mobile application and the ssence.app website (the “Service”) are operated by Tetiana Holovina (“SSENCE”, “we”, “us”). Because what you share with us can be personal, we keep this policy specific, honest and in plain language.
1. Information we collect
Your account
- Email address. You sign in with your email and a one-time code we send to it. Your email is the only identity information we hold.
- A random account ID. Generated when your account is created; it does not reveal anything about you.
What you share in the app
- How-you-feel entries. The text you type (or dictate) when asking for a practice, your reflections afterwards, and any state ratings you choose to record — including answers to the short state questionnaire if you use it.
- Voice input (optional). If you dictate an entry, your audio is processed to produce a transcript. Neither the recording nor the raw transcript is stored: the recording is deleted from your device after each attempt, and we do not save audio on our servers. The microphone is used only while you dictate, and only with your permission.
Collected automatically
- Session data that keeps you signed in.
- A push notification token, only if you enable reminders.
- Subscription status (whether your subscription is active). We never see or store your card details.
- On the website only, privacy-friendly aggregate analytics.
What we do not collect
- No location, contacts, photos or camera access.
- No advertising identifiers and no cross-app tracking.
2. How we use your information
- To generate your practice. Your entry — together with up to a few of your recent entries for context — is sent from our servers to our AI provider, Anthropic, which composes your practice plan. Your entry is also used to search our own curated practice knowledge base, so plans stay grounded in real practices. Your device never talks to AI providers directly — everything goes through our servers.
- To show your history and progress and, on request, to generate an analysis of a series of entries.
- Voice features. Dictation audio is transcribed by a speech-processing service; audio narration of practice plans is generated the same way.
- Reminders you switch on, delivered by push notification or email.
- To operate the Service, respond to support requests and protect our users.
We deliberately designed our server logging so that the text of your entries does not appear in logs, even when errors occur.
3. Where your data lives and how long we keep it
- Your entries, history, analyses and settings are stored on our servers, with trusted hosting and database providers, and kept until you delete your account.
- The daily check-in stores only a “completed” flag that expires after 3 days — no measurements, no mood scores.
- Generated narration audio may be cached for up to 90 days under a content fingerprint that is not linked to your account. Audio downloaded to your device (such as the offline Panic track) stays on your device.
- Sign-in codes and sessions expire automatically.
You can delete your account yourself in the app settings (or by emailing us). Deletion removes your subscription link, your content and your sign-in records.
4. Who processes your data
We never sell your personal information and never share it with advertisers. A small number of service providers process data on our behalf, strictly to run the Service and under their data-processing terms:
- Anthropic, our AI provider — generates your practice plans from your entries.
- Hosting and database providers — store your data and power practice search.
- A speech-processing service — transcribes dictation and generates audio narration.
- An email delivery service — sends sign-in codes and reminder emails.
- Push notification services — deliver the reminders you enable.
- Payment providers — Apple for App Store purchases and WayForPay on the web; card data is handled entirely by them and never reaches us.
Some providers are located in the United States or the EU; where data is transferred internationally, we rely on our providers’ safeguards and standard contractual protections. We may also disclose information if required by law, or as part of a merger or acquisition — in which case this policy continues to apply.
5. Security
We use industry-standard safeguards — encryption in transit, access controls, and data minimization — and we design the app to hold as little of your data as possible in the first place. No method of storage or transmission is perfectly secure, but keeping less means risking less.
6. Your rights
Depending on where you live (for example, under the GDPR in the EU/EEA and UK, or the CCPA in California), you may have the right to access, correct, export, restrict or delete your personal information, and to object to certain processing. To exercise any of these rights, email us — we will respond within the timelines required by law. If you are in the EU/EEA or UK, you also have the right to lodge a complaint with your local data protection authority.
7. Children
SSENCE is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.
8. A note on wellbeing data
Descriptions of how you feel can be sensitive. We treat all such information with extra care: it is used only to generate your practices and analyses, is never used for advertising or sold, and is never shared except as described in this policy. SSENCE is a wellness app — it does not create medical records or provide medical care.
9. Changes to this policy
If we change this policy, we will update the date at the top and, for significant changes, notify you in the app. Continued use of SSENCE after a change means you accept the updated policy.
10. Contact us
Questions, requests or concerns: ssence.app@gmail.com